Cooling Off Period
There is a cooling off period of 14 days during which you have the right to cancel your order. You must provide notice of cancellation no later than 14 days after the receipt of goods by sending an email to firstname.lastname@example.org
We will refund the original purchase price and delivery charge provided that the goods are returned to us in their original condition. Where the returned/cancelled item forms part of a larger order all of which is not being return, the original delivery charge will continue to apply.
Delivery and Shipping
FREE for orders over £20
£2.99 for all orders £10-£19
£4.99 for all orders under £10
Order by 5pm for standard shipping within 2-4 working days.
Delivery is Monday to Friday, excluding public holidays. Any orders placed after 5pm Friday and over the weekend will not be dispatched until Monday, excluding Public Holidays.
We will make every effort to deliver all your items together and at the same time, however in some cases your order may arrive in separate consignments.
If your order is delayed or lost we will only refund the cost of your order
Returning Unwanted Items
Simply return your unwanted item within 28 days of receipt unused, unopened, in its original condition and packaging, your return must be in a re-sellable condition.
All returns must be accompanied by your order number. You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging. Where an item is damaged or returned otherwise than as per our stated requirements above, we reserve the right to refuse redress.
We recommend that you use a carrier who can give you a proof of posting, until the parcel is received by us it remains your responsibility.
We always look to resolve issues directly with our customers and our customer service team are happy to assist with your queries. Under European Legislation, if you are not satisfied with the way that we propose to resolve any issue you have with a product you have ordered from our website, you may raise a complaint with the European Online Dispute Resolution Platform.
You can raise any complaint here. https://ec.europa.eu/consumers/odr/main/?event=main.home2.show&lng=EN